How do I buy workshop tickets?
Once you have purchased your Day Pass via the shop and you have received payment confirmation, you can then return to the shop tab and will now be able to add workshop tickets to basket. If it doesn’t already remember you, you can log in to your account on the top right corner.
What is the refund policy?
We do not offer refunds but you may transfer your ticket to someone else. Please email firstname.lastname@example.org to inform us of who you are transferring the ticket to.
How many workshops can I book?
As many as you like but please be aware of the timings of workshops as there are overlaps.
Is there parking at the venue?
There are 500 free of charge parking spaces outside the venue. Please put the full address of the venue in to google maps as just the postcode will take you in from the wrong side.
There are also two train stations, Filton Abbey Wood (FIT) and Bristol Parkway, within a 10-20 minute walking distance and the megabus to ‘UWE’ stops 30 seconds from the venue.
What time can I arrive?
Anytime before last doors at 4pm but please arrive at least half an hour before your workshop to allow enough time to register.
I haven't received my confirmation email, what do I do?
In the first instance please check your junk. You can also view your order details if you log in to your account from the drop down menu and click on ‘orders’. You can then print the order details page and show this on the day as your ticket.
Is food and drink available to buy at the venue?
There is a shop which sells hot and cold drinks, sandwiches and a range of confectioneries open for the duration of the event.
I have booked on to workshops which are back to back, will this be a problem?
The workshop rooms are right next to each other and we will ensure smooth transitions between workshops so that the new class can start promptly.
Will I be sent a physical ticket?
Your order details email is your ticket, you will not be sent a physical ticket. Please show both your confirmation for your Day Pass and your workshop tickets at the registration desks upon arrival.
I've tried to re-set my password but I haven't received an email?
Please allow a few hours as it may take a bit of time and check your junk folder in the first instance. If you still haven’t received an email to re-set your password, please contact email@example.com and we can re-set your password manually.