Welcome to Pole World

Got a question? We’re happy to help! Contact us at info@poleworldfestival.co.uk

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How do I buy workshop tickets?

Once you have purchased your Day or Weekend Pass via the shop and you have received payment confirmation, once workshop tickets are live, you can then return to the shop tab and will now be able to add workshop tickets to basket. If it doesn’t already remember you, you can log in to your account on the top right corner.

What is the refund policy?

We do not offer refunds but you may transfer your ticket to someone else. Please email info@poleworldfestival.co.uk to inform us of who you are transferring the ticket to.

How many workshops can I book?

As many as you like but please be aware of the timings of workshops as there are overlaps.

Is there parking at the venue?

There are 500 free of charge parking spaces outside the venue. Please put the full address of the venue in to google maps as just the postcode will take you in from the wrong side.

There are also two train stations, Filton Abbey Wood (FIT) and Bristol Parkway, within a 10-20 minute walking distance and the megabus to ‘UWE’ stops 30 seconds from the venue.

What time can I arrive?

Anytime before last doors at 4pm but please arrive at least half an hour before your workshop to allow enough time to register.

I haven't received my confirmation email, what do I do?

In the first instance please check your junk. You can also view your order details if you log in to your account from the drop down menu and click on ‘orders’. You can then print the order details page and show this on the day as your ticket.

Is food and drink available to buy at the venue?

There is a shop which sells hot and cold drinks, sandwiches and a range of confectioneries open for the duration of the event.

I have booked on to workshops which are back to back, will this be a problem?

The workshop rooms are right next to each other and we will ensure smooth transitions between workshops so that the new class can start promptly.

Will I be sent a physical ticket?

Your order details email is your ticket, you will not be sent a physical ticket. Please show both your confirmation for your entry ticket and your workshop tickets at the registration desks upon arrival.

I've tried to re-set my password but I haven't received an email?

Please allow a few hours as it may take a bit of time and check your junk folder in the first instance. If you still haven’t received an email to re-set your password, please contact info@poleworldfestival.co.uk and we can re-set your password manually.

Terms & Conditions

Ticket T&C

In these Terms & Conditions, the “Organiser”, “Us”, “Our”, or “We” means Pole World Festival and “Event” shall mean the event in its entirety.

The Event ticket is not refundable after purchase. Tickets must not be re-sold or transferred for profit or commercial gain. Tickets are allowed to be transferred at face value or discounted. Where tickets are transferred, the initial ticket holder must email us stating the new ticket holders name and email address so details can be changed on our system.

Attendees of Pole World Festival must show a Day, Weekend or VIP / Priority Pass confirmation to be granted access to the venue. Attendees must also present a Workshop ticket confirmation to receive a wristband in order to access the Workshop areas.

Entry tickets entitle the holder to attend the Event listed and allow entry for the day/s stated. All ticket holders wishing to attend again on a subsequent day will be required to purchase an additional ticket and pay the standard entry fee.

The Organiser reserves the right to alter or vary the content and timing of the event due to circumstances beyond their control without being obliged to refund monies or exchange tickets.

The Organiser reserve the right to refuse admission or to eject a ticket holder any behaviour likely to cause damage, injury, nuisance and annoyance or for failure to comply with the reasonable request of the Organiser.

Animals (with the exception of registered assistance guide dogs for the blind) are not admitted to the venue.

Anyone under the age of 18 is not permitted to attend the pole workshops unless otherwise agreed due to the conditions of most instructors’ insurance. Children under the age of 16 must be accompanied by an adult.

Neither the Organiser nor the venue operator will be responsible for any loss, damage, death or injury howsoever caused unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a direct and reasonably foreseeable result of the breach. For the avoidance of doubt, the Organiser will not be responsible for the actions of any third party, including but not limited to, the exhibitors.

The liability of personal property of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.

As filming and recording will be carried out at the venue the ticket holder consents to being included in such films and recordings and the use, reproduction, storage, distribution and broadcasting of such recordings (including any copies made) without payment.

It is the responsibility of the ticket holder to ascertain the date and time of any rearranged event and purchased Workshop tickets. Any attendee who is more than five minutes late to a workshop may be refused entry, depending on the instructors preference.

The sale of articles or distribution of leaflets anywhere on the Event premises is strictly prohibited except with the written permission of the Organisers. The Organisers reserve the right at their absolute discretion to confiscate any such articles for infringement of this condition.

Please note that all participants taking part in the workshops, aerial playground or any other activities during the Event do so at their own risk. It is the individual participant’s responsibility to warm-up correctly, wear appropriate clothing and inform the class teacher of any relevant health issues or injuries before the class commences.

We reserves the right to alter or vary the content, timing or instructor of any workshop due to circumstances beyond their or our control.

The use of cameras and recording equipment for commercial use is prohibited.

Group Discounts

Group discounts are available on Day Pass tickets only, at the following:

5% off the total price for groups of 10+

10% off the total price of groups 20+

Groups must contact Pole World Festival and confirm a guaranteed number of attendees. Pole World Festival will then send the group leader a unique discount code to receive the discount.

Group ticket discounts are calculated on Day Pass tickets only, discounts do not apply to Workshop or Weekend tickets. Group ticket discounts are only available when booked in advance.

 

The relevant United Kingdom law will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms and Conditions.

Privacy Statement

Pole World Festival is committed to protecting your privacy and security. This policy explains the types of personal information we collect from you, how and why we use your personal data to ensure you remain informed and in control of your information.

By visiting and continuing to use this website you are consenting to the practices described in this policy. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact us by emailing info@poleworldfestival.co.uk.

We collect data you provide to us. This includes information you give when purchasing tickets through the website or through the consent forms submitted at the Event. This includes personal details such as name, email, address, telephone number. We will never sell or share your personal data.

Your activities and involvement with Pole World Festival might result in personal data being created. This could include details of how you’ve been involved in the Event or responses to feedback surveys. If an accident or incident occurs at one of our Event we’ll keep a record of this (which may include personal data and sensitive personal data).

How we use your information

We use personal data, if consented to, so we can communicate with people, to promote Pole World Festival. This includes keeping you up to date with news and to promote ticket sales.

We only ever use your personal data with your consent, where it is necessary in order to:

  • promote when tickets are launched;
  • provide important information you will need to know about the event;
  • for yours or our own (or a third party’s) legitimate and lawful interests, provided your rights don’t override the these;
  • to ask for feedback in the form of surveys.

When you receive a communication, we may collect information about how you respond to or interact with that communication, and this may affect how we communicate with you in future. We use a third party provider, Mailchimp to deliver our newsletters. For more information please see Mailchimp’s privacy notice.

How we protect data

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means e.g. password protected spreadsheets).

Physical consent forms with personal information are stored within a locked safe. We use Mailchimp services to send email communications. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected.

How long we store information

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed). We continually review what information we hold and delete what is no longer required.

Your Rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
  • the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
  • the right to have inaccurate data rectified;
  • the right to object to your data being used for marketing or profiling; and
  • where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract.
  • the right to have the personal information provided to us to be transferred to another organisation

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you wish to exercise any of these rights please email info@poleworldfestival.co.uk

Use of ‘cookies’

Like many websites, we use “cookies”. “Cookies” are small pieces of information sent to and stored on your computer, phone or tablet to allow the website to recognise you when you visit. They collect statistical data about your browsing actions and patterns to improve the website, but do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences.  Turning cookies off may result in loss of certain functions on this website.

Our website uses cookies to distinguish you from other users of our website. Through the insight we gain into our visitors we are able to improve our site and focus the content to our viewers’ interests. By continuing to browse our site you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

How cookies are used on our site

We use a tool called Google Analytics to collect information about how you use our site. We do this to measure performance of our site, for example to find out the most visited pages of our site, and the most frequently asked questions, but also to help make sure the site is meeting the needs of its visitors and to help us. Google Analytics stores information including but not limited to:

  • the pages you visit on our website;
  • the link you clicked on (or other way) to come to our website;
  • the amount of time you spend on each page of our website; and
  • what you click on while you’re visiting the site.

A cookie is logged on your computer the first time you visit our site.

Changing your cookie preference

Most web browsers allow some control of most cookies through the browser settings. You can block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to this privacy statement

We reserve the right to change our privacy policy without prior notice however we will endeavour to update this page as regularly as feasibly possible. We therefore urge you to review this statement from time to time to ensure you are up-to-date with how we are using and protecting your information.

How to contact us

If you have a query or concern about this privacy policy or our use of personal information or want to exercise any of the above rights regarding your personal information please contact info@poleworldfestival.co.uk.

 

Last updated: 20/10/2018